Effective Communication

“Clear and effective communication is the difference between success and failure”

Effective communication is a vital and necessary part of any managerial position. Being able to communicate effectively often means the difference between a successful project and a delayed and costly failure.

Keyboard Concepts, Effective Communication is an half day course that highlights the various channels of communication available within the workplace and in every day situations.

Our facilitator will be happy to meet with you prior to course commencement to discuss any particular needs you or your staff may have.

The course typically includes the following content, however, these can be customised to create a training strategy relevant to your company's objectives.

• The Communication Process
• Channels of Communication
• Verbal Communication
• Non Verbal Communication
• Filters and Barriers
• Learning to Listen
• Listening Blocks
• The Four Second Rule
• Questioning
• Conclusion

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